Location
RemoteSan FranciscoIstanbul
Roles
Customer Success Manager
Properties
Customer OutreachTutorialsDesign OpsB2BVideoContent CreationVideo EditingAnimation
Project Customer Relations Company Zeplin Year 2020 Features Customer Outreach, Presentations, Demos, Video Making, Success
Zeplin’s first user-hire. In my role as a Customer Success Manager I was dedicated to making sure our Zeplin Agency Members (ZAM) were catered to. I outreached to them daily, and have given presentations, seminars, and tutorials to teams at companies including AKQA, VMLY&R, and Capgemini.
Mallory Monthly Tutorials
At Zeplin, I ran a monthly newsletter names “Mallory Monthly” which was received by the Creative Agencies we deemed ‘engaged’, this was over 14,000 unique emails. The newsletters were based around the monthly videos which covered a variety of topics and were aimed at “experienced Zeplin users”.